Fly-on-the-wall documentary following staff in the third largest call centre in Swansea.
Nev finds admin assistant Kayleigh a new boyfriend and tea-lady Hayley gets a gift.
Nev needs to find a sales agent to represent the call centre in a nationwide competition.
Nev finds an unorthodox solution for dealing with top sellers Chickenhead and Griff.
The centre's most lucrative contract is ending and it's down to Nev to find a replacement.
CEO Nev hits the road to find a replacement contract for the call centre.